Welcome to Gili-guide.com, the digital portal for an array of travel-related services. This document outlines the Terms of Service and Conditions (“Terms”) that govern the use of our website and services. For the purpose of these Terms:

  • “We,” “Our,” or “Us” refers to Gili-guide.com, a website operated under the license of PT Gili Guide Indonesia, a company registered in Lombok, Indonesia. Gili-guide.com offers various services, including the sale of boat tickets, visa and legal services, and tour packages.
  • “Customer” or “You” refers to any individual or entity using our services, visiting our website, or engaging in transactions through Gili-guide.com.

By using and/or visiting Gili-guide.com for availing any of these services, you agree to be bound by these Terms, including the Privacy Policy and Terms of Use of the Site. Your consent and agreement extend to adherence to all applicable laws and regulations that govern this Site and your transactions on it.


Gili-guide.com refers to the domain name used under the license of PT Gili Guide Indonesia, a registered company in Lombok. Gili-guide.com operates as a multi-service portal, offering distinct services including the sale of boat tickets, visa and legal services, and  tour packages.

By using and/or visiting Gili-guide.com to avail any of these services, you agree to these General Terms and Conditions, the Privacy Policy, and the Terms of Use and Site Use (“the Terms”). You expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this Site and your transactions.

Service Nature and Limitations

  1. Boat Ticket Sales: Gili-guide.com acts as an intermediary for the sale of boat tickets. We partner with various boat operators to provide the customers with a variety of options. Please note, while we facilitate the booking process, the actual contract for boat travel will be between the customers and the boat operator.
  2. Visa and Legal Services Terms and Conditions: At Gili-guide.com, we act as an intermediary in facilitating both visa and legal services. Our partnership is with a dedicated lawyer’s office that manages all aspects of the visa or legal services application process. While we provide assistance in connecting customers with the lawyer’s office, it is crucial to understand that the actual processing of applications is handled by them. However, the final approval and issuance of visas and legal services depend on the Indonesian goverment authorities. 
  3. Tour Packages: Gili-guide.com acts as an intermediary for the sale of tour packages. We partner with various tour operators to provide the customer with a variety of options. Please note, while gili-guide.com facilitate the booking process, the actual contract for tours will be between you and the tour operator.

Responsibilities as a Booking Agent

  • We commit to providing accurate and up-to-date information on our website regarding all services offered.
  • In the event of any issues with service providers (Boat operators, Lawyer Office, Tour operators), our role is limited to facilitating communication and attempting to mediate a resolution. However, we do not bear responsibility for the actions or omissions of these third-party service providers.
  • We are dedicated to customer satisfaction and will endeavor to assist you in resolving possible disputes but cannot guarantee a specific outcome.

Role in Case of Issues or Disputes

  • Should you encounter any problems with your bookings or transactions, please contact us immediately. We will work to address your concerns with the relevant service provider.
  • In case of disputes with boat operators, visa and legal services, or tour operatos, we will serve as a mediator to help reach a satisfactory resolution. However, our liability is limited and we do not hold responsibility for the actions or policies of these independent entities.

By using Gili-guide.com’s services, you acknowledge and agree to these terms, understanding our role as an intermediary and the limitations of our responsibilities.


  • Upon selecting a service, be it a boat ticket, visa and legal services, or tour packages on Gili-guide.com, customers will proceed through the booking or inquiry process. Once the booking process for boat tickets, visa and legal services, or tour packages is completed, a confirmation email detailing the transaction and any necessary next steps will be sent.
  • It is the responsibility of the customers to verify the accuracy of all booking information and to promptly inform Gili-guide.com of any errors or discrepancies.
  • In the event that a selected boat ticket is sold out after payment, Gili-guide.com will offer alternative solutions to the customer. These may include providing a ticket for a different date or offering a ticket from an alternative boat company. Should these options be unsuitable or unacceptable, a refund will be offered to the customers by valid refund policy.

Cancellation Policy

  • Boat Tickets: Cancellations made more than 48 hours before the scheduled departure time are eligible for a 100% refund. Cancellations made within less than 48 hours of departure are non-refundable.
  • Visa and Legal Services: Cancellations can be made within 24 hours of the order created without any charge. Beyond this period, the orders are non-refundable. In the event of any issues requiring a refund, Gili-guide.com will technically manage the refund process directly with the client. Please be aware that our responsibility is primarily related to the refund process, and we do not influence the decision-making process of visa applications and legal services or their approval by Indonesian immigration office. Customers may be subject to a refundable fee for payment transactions.
  • Tour Packages: For tours and trips, please be aware that no refunds will be issued.


  • All payments on Gili-guide.com are processed through a secure online payment system. 
  • Full payment is required at the time of booking for boat tickets, visa and legal services, and tour packages

Age and Responsibility

  • Customers must be at least 18 years of age to make bookings or inquiries on Gili-guide.com.
  • Customers are responsible for providing accurate and truthful information during the booking process and for complying with all terms and conditions of the service they are booking.
  • By completing a booking, customers confirm that they have the legal capacity to enter into a contractual agreement and that they will abide by all relevant laws and regulations.

Site Content, Documentation, and Booking Information

Gili-guide.com endeavors to ensure that all content and information on the Site, including but not limited to prices, descriptions, and availability of services, are accurate and updated. However, errors may occur. Therefore, Gili-guide.com does not guarantee the accuracy, reliability, or completeness of the information provided and disclaims liability for any inaccuracies or omissions. Any reliance on the content of the website is at your own risk. We reserve the right to correct any errors and to change or update information at any time without prior notice.

Privacy Policy

Gili-guide.com is committed to protecting the privacy and security of our customers’ personal information. Personal data collected is used strictly for processing bookings and providing services. We comply with Indonesian data protection laws and regulations. Personal information will not be shared with third parties except as necessary to complete your transaction and provide the services requested, or as required by law.

Force Majeure

Gili-guide.com will not be liable or responsible for any failure to perform or delay in performance of any of our obligations that is caused by events outside our reasonable control (Force Majeure Event). This includes any act, event, non-happening, omission, or accident beyond our control, including but not limited to, strikes, lock-outs, or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, natural disasters, epidemics, or failure of public or private telecommunications networks.

Currency Converter

If a currency converter is available on the Site, please note that the rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate and actual rates may vary. Currency quotes may not be updated on a daily basis and Gili-guide.com does not warrant the accuracy of these rates.

Legislation and Courts of Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Indonesia. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Indonesia.

Use of Cookies

Gili-guide.com may use cookies to enhance user experience on our website. Cookies are small files placed on your device that help us provide customized services. By using our website, you agree to the use of cookies. You can choose to disable cookies in your browser settings, but this may affect the functionality of the site.

Terms of Use and Site Use

Users of Gili-guide.com are expected to use the website responsibly and in compliance with applicable laws. Misuse of the site, including but not limited to, unauthorized access, fraudulent bookings, or dissemination of harmful or illegal content, is strictly prohibited. Gili-guide.com reserves the right to restrict or terminate access to users who violate these terms.

Changes to this Document

Gili-guide.com reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will become effective immediately upon posting on the Site. We encourage users to regularly review the Terms and Conditions to stay informed of any updates. Continued use of the Site after such changes will constitute acknowledgment and agreement of the modified terms.